Frequently Asked Questions

Who is considered a licensed therapist? How does Maryh screen them?

Generally, the term therapist refers to professionals who have a degree in psychology, and can diagnose mental health problems to provide therapeutic counseling to their clients. These professionals don’t require referrals from family doctors. To claim the designation of Registered Social Worker (RSW), Registered Psychotherapist (RP) or Psychologist, the professional needs to complete approved education in psychology, have extensive clinical work experience, and pass the right licensing examinations. Maryh only connects you with licensed therapists that are in good standing at their licensing college to find you the best match!

What if I need to cancel/reschedule a phone consultation?

Sometimes life happens and we understand. Please send us an email at support@askmaryh.com or contact the therapist directly (we'll share contact details in a confirmation email once you've scheduled a consultation). We encourage you to cancel/reschedule at least 24 hours in advance of your consultation.

How many 15 minute phone consultations can I book?

You can book as many phone consultations as you'd like. We encourage speaking with at least 2-3 therapists before scheduling your first paid session to judge fit. Keep in mind that time-slots are only held for the 5 business days from the receipt of your search results, so we recommend that you book all your phone consultations as soon as possible.

What if my needs are not covered in the questionnaire?

We try our best to list options that match the needs of most clients without trying to overwhelm them with choices. We understand that everyone's journey is unique and we'll never have an exhaustively list of needs. We apologize if your need is not feature, and ask that you use the "Other" option and leave a note describing your need. You can also ask for assistance at support@askmaryh.com.

What if I have a time-sensitive need?

If you're in a crisis or emergency, please call 911 or visit your local emergency center.

How long does it take to connect with a therapist?

The time it takes to finding the therapist that's right for you depends on your needs and preferences. We strive to make it as quick and easy as possible to connect with therapists. After filling in our secure questionnaire, you will receive your list of potential therapists in 3 business days with time slots spread over the next 14 days. You can then schedule phone consultations as early as the next day or a week or two out as per your convenience.

Are there any costs or fees?

Maryh doesn't charge a search fee, but clients do have to pay therapists directly when they book a session. A typical therapist charges $120 - $220 per session. Please confirm the cost during your free phone consultation.

Is Maryh available in my city?

Currently, Maryh only provides its services to clients in the Greater Toronto Area. We will be expanding to other Canadian cities soon.

How will Maryh connect me with a therapist?

We at Maryh work with thousands of licensed mental health practitioners in the Greater Toronto Area (GTA) to help its clients find the right therapist that matches their needs and fits all their criteria.

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