Frequently Asked Questions

Who is considered a licensed therapist? How does Maryh screen them?

Therapists, also called psychotherapists, are trained professionals licensed by colleges that are provincially regulated. Therapists provide talk therapy and other services to client facing emotional or behavior distress. Therapists don’t require referrals from family doctors. In Ontario, to claim the designation of Registered Social Worker (RSW), Registered Psychotherapist (RP) or Psychologist, therapists need to complete an approved curriculum, have extensive clinical work experience, and pass specific licensing examinations. Maryh only connects you with licensed therapists that are in good standing with their licensing college to ensure you're provided with the care you deserve!

What if I need to cancel or reschedule a phone consultation?

Life happens, and we get it. Please send us an email at support@askmaryh.com, or contact the therapist directly if a change needs to be made (we'll share their contact details with you in a confirmation email once you've scheduled a consultation). We encourage you to cancel or reschedule at least 24 hours in advance of your appointment.

How many 15 minute phone consultations can I book?

You can book as many as you'd like! We encourage you to speak with at least 2-3 therapists before scheduling your first paid session to make sure you find the best fit. Keep in mind that time slots are only held for 5 business days after receiving time availability, so we recommend that you book the consultations as soon as possible.

What if my needs aren't covered in the questionnaire?

We understand that everyone's journey is unique and we'll never have an exhaustive list of needs. We do our best to provide options that match the needs of as many clients as possible without overwhelming them with choices. We apologize if your need is not featured, and ask that you use the "Other" option and provide further information for us to use in our search. You can also email support@askmaryh.com for assistance.

What if I have a time-sensitive need?

If you're in a crisis or emergency, please call 911 or visit your local emergency centre.

How long does it take to connect with a therapist?

The time it takes to find the therapist that's right for you depends on your needs and preferences. We strive to make it as quick and easy as possible to connect with practitioners. After filling in our secure questionnaire, expect to start receiving recommendations within 48 hours. You can then schedule phone consultations with your recommended specialists directly, as early as the next day or a week or two out, as per your convenience.

Are there any costs or fees?

Maryh doesn't charge a search fee, but clients do have to pay therapists directly when they book a session. Costs vary, but a typical therapist charges $120 - $220 per session. Please confirm the cost during your free phone consultation.

Is Maryh available in my city?

We only provide services to clients in the Greater Toronto Area (GTA) at this time. However, we’ll be expanding to other Canadian cities, so check back soon!

How will Maryh connect me with a therapist?

We work with thousands of licensed mental health practitioners in the Greater Toronto Area (GTA). Our system matches our clients with therapists who are able to both service their needs, and meet their preference criteria.

Meeting your mental health needs is easy with Maryh.

Take the first step by providing your email below, and we'll send you a short form to assess your needs.

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